Get in Touch With Us

Thank you for stopping by. Whether you have spotted something that needs fixing, have a question about a page, or simply want to share an idea, we would be glad to hear from you. This page explains the easiest way to reach us and what to expect once you do.

How to Contact Us

The best way to reach our team is by email. Please write to info@shbenergycentre.co.uk and a member of the team will read your message personally. Every email goes to a real person, not an automated system.

To help us reply quickly and accurately, it is useful to include:

• A clear subject line, such as "Correction request" or "General question".
• The page address you are writing about, if your message relates to a specific article.
• A short description of your question or the issue you noticed.
• Any screenshots or details that might help explain things more clearly.

What You Can Write to Us About

We welcome all kinds of messages. Common reasons people get in touch include:

• Pointing out information that looks out of date or incorrect.
• Asking for more detail on something a page did not fully explain.
• Suggesting a subject you would like to see covered.
• Reporting a broken link or a page that is not displaying properly.
• Making a general enquiry or partnership request.

Accuracy matters a great deal to us, so correction requests are always given priority. If you show us where something is wrong, we will check it and update the page where needed.

When to Expect a Reply

We aim to respond to most emails within two to three working days. Messages sent over weekends or bank holidays may take a little longer. If your question is more involved, we may send a short note to let you know it has been received while we look into it properly.

Please note that we are not able to offer personal advice on individual circumstances, and we cannot act on behalf of any third party you may be dealing with. In those cases, we will do our best to point you in a helpful direction.

Your Information

Any details you share with us by email are used only to answer your message. You can read more about how we handle and protect personal data in our Privacy Policy. For the general rules that apply when using this website, please see our Terms of Use.

We look forward to hearing from you, and thank you for helping us keep this site useful and reliable.